Privacy Policy

This page explains what personal information PaulOne Honey collects through this website, why we collect it, and the choices you have. We keep it simple: we collect only what we need to sell you honey and look after you as a customer.

What we collect

Your email address and name, when you create your customer access or place an order.

Your delivery address and phone number, when you place an order that we need to ship.

Your order history and the messages you exchange with us through the customer area.

Your email address, if you choose to join our newsletter — only with your explicit consent, and you can unsubscribe at any time.

What we use it for

We use your information to process and deliver your orders, reply to your messages, send you the communications you asked for, and meet our tax and record-keeping obligations. We do not sell your information, and we do not use it for advertising profiles.

Who else sees it

Our payment provider, Stripe, processes your card details when you pay. Your card number never reaches us.

Our delivery partners receive your name and address to deliver your order.

Our website runs on the Shinra platform, which hosts this store's data on our behalf.

How long we keep it

We keep order and invoice records for as long as Australian tax and consumer law requires. Account and conversation data stays until you ask us to remove it.

Your choices

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete what we are not legally required to keep. Write to the address on our Contact page and we will take care of it.